We're looking for a Senior System Administrator to own the reliability, security, and performance of iPay's IT infrastructure. You'll sit at the intersection of infrastructure engineering, cloud operations, cybersecurity, and system reliability — making sure our servers, networks, cloud platforms, and critical business systems remain secure, available, and resilient as iPay continues to scale. It's a high-ownership role for someone who genuinely enjoys solving complex infrastructure challenges, automating operations, and maintaining mission-critical systems in a fast-paced fintech environment.

Salary: Negotiable based on skills and experience

Infrastructure Administration & System Management

Install, configure, administer, and maintain Windows Server, Linux servers, virtualization platforms, and cloud infrastructure supporting iPay's production environment
Monitor server health, system performance, resource utilization, and infrastructure capacity to ensure maximum availability
Manage Active Directory, DNS, DHCP, file services, identity management, and enterprise authentication services
Perform system upgrades, patch management, firmware updates, and infrastructure maintenance with minimal operational disruption
Configure and maintain virtualization environments including VMware, Hyper-V, or similar technologies
Ensure infrastructure remains scalable, secure, and capable of supporting business growth and increasing transaction volumes

Cloud Infrastructure & Platform Operations

Administer cloud infrastructure hosted on AWS, Microsoft Azure, Google Cloud Platform, or private cloud environments
Support deployment, monitoring, and maintenance of cloud-based applications and services
Optimize cloud resources for performance, reliability, availability, and cost efficiency
Implement cloud security best practices, access controls, and infrastructure hardening
Collaborate with DevOps teams to support CI/CD pipelines, infrastructure automation, and deployment processes
Maintain cloud documentation, architecture diagrams, and operational standards

Security, Compliance & Risk Management

Implement and maintain infrastructure security policies, system hardening, endpoint protection, and vulnerability management
Monitor infrastructure logs, alerts, and security events to identify potential threats and unauthorized activities
Coordinate security patching, vulnerability remediation, and infrastructure audits
Ensure compliance with Bangladesh Bank ICT Security Guidelines, internal security standards, and regulatory requirements
Manage privileged access, system permissions, authentication mechanisms, and security configurations
Work closely with Security, Compliance, and Infrastructure teams to strengthen the organization's cybersecurity posture

Backup, Disaster Recovery & Incident Response

Design, implement, and maintain backup, disaster recovery, and business continuity solutions for critical infrastructure
Perform regular backup verification, recovery testing, and disaster recovery drills
Lead infrastructure incident response activities and conduct root cause analysis following critical outages
Coordinate system recovery activities to minimize downtime and ensure business continuity
Develop and maintain disaster recovery documentation, recovery procedures, and operational playbooks
Take ownership of critical infrastructure incidents from detection through complete resolution

Monitoring, Automation & Operational Excellence

Implement proactive infrastructure monitoring, alerting, and reporting using enterprise monitoring platforms
Automate routine administrative tasks using PowerShell, Bash, Python, or similar scripting languages
Improve operational efficiency through automation, standardization, and process optimization
Maintain accurate documentation for infrastructure architecture, configurations, inventories, and operational procedures
Review infrastructure performance trends and recommend improvements to enhance reliability and scalability
Support capacity planning, infrastructure upgrades, and long-term technology initiatives

Collaboration & Technical Leadership

Collaborate with Engineering, Product, DevOps, Security, and Compliance teams on infrastructure-related projects
Support application deployments by ensuring infrastructure readiness and operational stability
Mentor junior system administrators and provide technical guidance on infrastructure best practices
Participate in infrastructure architecture discussions and technology planning initiatives
Act as the primary escalation point for complex infrastructure issues and production incidents
Promote operational excellence by sharing knowledge, improving processes, and encouraging continuous improvement across technical teams

What You Bring

Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field
4–6 years of progressive experience in system administration, infrastructure engineering, or enterprise IT operations
Strong experience administering Windows Server and Linux operating systems
Hands-on experience with virtualization technologies including VMware, Hyper-V, or similar platforms
Strong knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPN, routing, switching, and firewalls
Experience managing cloud infrastructure on AWS, Azure, Google Cloud Platform, or private cloud environments
Strong understanding of system security, vulnerability management, access control, and infrastructure hardening
Experience with backup solutions, disaster recovery planning, and business continuity management
Familiarity with infrastructure monitoring, logging, and performance management tools
Experience with automation and scripting using PowerShell, Bash, Python, or similar technologies
Excellent troubleshooting, analytical, and problem-solving skills
Strong communication and collaboration skills with cross-functional technical teams
Ability to work under pressure and manage critical production incidents
A strong sense of accountability and ownership, ensuring infrastructure remains secure, reliable, and highly available
Comfortable working in a fast-paced fintech and payment services environment
Willingness to provide after-hours support during critical incidents, maintenance windows, and infrastructure upgrades

Nice to Have

Microsoft Certified, Red Hat Certified Engineer (RHCE), CompTIA Server+, VMware, AWS, Azure, or equivalent infrastructure certifications
Experience working in banking, fintech, payment services, telecom, or other highly regulated industries
Familiarity with containerization technologies such as Docker and Kubernetes
Experience with Infrastructure as Code tools such as Terraform or Ansible
Knowledge of SIEM, endpoint security, and enterprise monitoring platforms
Experience supporting high-availability payment systems and financial transaction infrastructure
Understanding of Bangladesh Bank ICT Security Guidelines and regulatory compliance requirements
Experience implementing Zero Trust security principles and enterprise identity management solutions

Why Join iPay

Be part of Bangladesh's first licensed non-bank Payment Service Provider at meaningful scale — 1.1M+ users and growing
Build and manage the infrastructure powering secure, reliable, and always-on digital payment services
Work closely with Engineering, DevOps, Security, Compliance, Product, and Operations teams on mission-critical payment platforms
Gain hands-on experience managing enterprise infrastructure, cloud platforms, cybersecurity, disaster recovery, and business continuity
Take ownership of systems that directly impact platform availability, transaction processing, and customer experience
Exposure to digital wallets, QR payments, payment gateways, bill payment, remittance, merchant payments, and enterprise fintech infrastructure
A fast-scaling, regulated fintech environment with opportunities for continuous learning, technical leadership, and career advancement
Competitive compensation and performance-based incentives

Additional Benefits

Two weekly holidays: Friday & Saturday
50% lunch subsidy
Salary paid on time
Two Eid bonuses
Performance bonus
Collaborative, friendly, and supportive work culture
Opportunity to work on and shape a fast-growing fintech brand
Significant ownership and creative freedom
Career growth and learning opportunities

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Senior System Administrator