Senior System Administrator

We're looking for a Senior System Administrator to own the reliability, security, and performance of iPay's IT infrastructure. You'll sit at the intersection of infrastructure engineering, cloud operations, cybersecurity, and system reliability — making sure our servers, networks, cloud platforms, and critical business systems remain secure, available, and resilient as iPay continues to scale. It's a high-ownership role for someone who genuinely enjoys solving complex infrastructure challenges, automating operations, and maintaining mission-critical systems in a fast-paced fintech environment.

Salary: Negotiable based on skills and experience

Infrastructure Administration & System Management

• Install, configure, administer, and maintain Windows Server, Linux servers, virtualization platforms, and cloud infrastructure supporting iPay's production environment
• Monitor server health, system performance, resource utilization, and infrastructure capacity to ensure maximum availability
• Manage Active Directory, DNS, DHCP, file services, identity management, and enterprise authentication services
• Perform system upgrades, patch management, firmware updates, and infrastructure maintenance with minimal operational disruption
• Configure and maintain virtualization environments including VMware, Hyper-V, or similar technologies
• Ensure infrastructure remains scalable, secure, and capable of supporting business growth and increasing transaction volumes

Cloud Infrastructure & Platform Operations

• Administer cloud infrastructure hosted on AWS, Microsoft Azure, Google Cloud Platform, or private cloud environments
• Support deployment, monitoring, and maintenance of cloud-based applications and services
• Optimize cloud resources for performance, reliability, availability, and cost efficiency
• Implement cloud security best practices, access controls, and infrastructure hardening
• Collaborate with DevOps teams to support CI/CD pipelines, infrastructure automation, and deployment processes
• Maintain cloud documentation, architecture diagrams, and operational standards

Security, Compliance & Risk Management

• Implement and maintain infrastructure security policies, system hardening, endpoint protection, and vulnerability management
• Monitor infrastructure logs, alerts, and security events to identify potential threats and unauthorized activities
• Coordinate security patching, vulnerability remediation, and infrastructure audits
• Ensure compliance with Bangladesh Bank ICT Security Guidelines, internal security standards, and regulatory requirements
• Manage privileged access, system permissions, authentication mechanisms, and security configurations
• Work closely with Security, Compliance, and Infrastructure teams to strengthen the organization's cybersecurity posture

Backup, Disaster Recovery & Incident Response

• Design, implement, and maintain backup, disaster recovery, and business continuity solutions for critical infrastructure
• Perform regular backup verification, recovery testing, and disaster recovery drills
• Lead infrastructure incident response activities and conduct root cause analysis following critical outages
• Coordinate system recovery activities to minimize downtime and ensure business continuity
• Develop and maintain disaster recovery documentation, recovery procedures, and operational playbooks
• Take ownership of critical infrastructure incidents from detection through complete resolution

Monitoring, Automation & Operational Excellence

• Implement proactive infrastructure monitoring, alerting, and reporting using enterprise monitoring platforms
• Automate routine administrative tasks using PowerShell, Bash, Python, or similar scripting languages
• Improve operational efficiency through automation, standardization, and process optimization
• Maintain accurate documentation for infrastructure architecture, configurations, inventories, and operational procedures
• Review infrastructure performance trends and recommend improvements to enhance reliability and scalability
• Support capacity planning, infrastructure upgrades, and long-term technology initiatives

Collaboration & Technical Leadership

• Collaborate with Engineering, Product, DevOps, Security, and Compliance teams on infrastructure-related projects
• Support application deployments by ensuring infrastructure readiness and operational stability
• Mentor junior system administrators and provide technical guidance on infrastructure best practices
• Participate in infrastructure architecture discussions and technology planning initiatives
• Act as the primary escalation point for complex infrastructure issues and production incidents
• Promote operational excellence by sharing knowledge, improving processes, and encouraging continuous improvement across technical teams

What You Bring

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field
• 4–6 years of progressive experience in system administration, infrastructure engineering, or enterprise IT operations
• Strong experience administering Windows Server and Linux operating systems
• Hands-on experience with virtualization technologies including VMware, Hyper-V, or similar platforms
• Strong knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPN, routing, switching, and firewalls
• Experience managing cloud infrastructure on AWS, Azure, Google Cloud Platform, or private cloud environments
• Strong understanding of system security, vulnerability management, access control, and infrastructure hardening
• Experience with backup solutions, disaster recovery planning, and business continuity management
• Familiarity with infrastructure monitoring, logging, and performance management tools
• Experience with automation and scripting using PowerShell, Bash, Python, or similar technologies
• Excellent troubleshooting, analytical, and problem-solving skills
• Strong communication and collaboration skills with cross-functional technical teams
• Ability to work under pressure and manage critical production incidents
• A strong sense of accountability and ownership, ensuring infrastructure remains secure, reliable, and highly available
• Comfortable working in a fast-paced fintech and payment services environment
• Willingness to provide after-hours support during critical incidents, maintenance windows, and infrastructure upgrades

Nice to Have

• Microsoft Certified, Red Hat Certified Engineer (RHCE), CompTIA Server+, VMware, AWS, Azure, or equivalent infrastructure certifications
• Experience working in banking, fintech, payment services, telecom, or other highly regulated industries
• Familiarity with containerization technologies such as Docker and Kubernetes
• Experience with Infrastructure as Code tools such as Terraform or Ansible
• Knowledge of SIEM, endpoint security, and enterprise monitoring platforms
• Experience supporting high-availability payment systems and financial transaction infrastructure
• Understanding of Bangladesh Bank ICT Security Guidelines and regulatory compliance requirements
• Experience implementing Zero Trust security principles and enterprise identity management solutions

Why Join iPay

• Be part of Bangladesh's first licensed non-bank Payment Service Provider at meaningful scale — 1.1M+ users and growing
• Build and manage the infrastructure powering secure, reliable, and always-on digital payment services
• Work closely with Engineering, DevOps, Security, Compliance, Product, and Operations teams on mission-critical payment platforms
• Gain hands-on experience managing enterprise infrastructure, cloud platforms, cybersecurity, disaster recovery, and business continuity
• Take ownership of systems that directly impact platform availability, transaction processing, and customer experience
• Exposure to digital wallets, QR payments, payment gateways, bill payment, remittance, merchant payments, and enterprise fintech infrastructure
• A fast-scaling, regulated fintech environment with opportunities for continuous learning, technical leadership, and career advancement
• Competitive compensation and performance-based incentives

Additional Benefits

• Two weekly holidays: Friday & Saturday
• 50% lunch subsidy
• Salary paid on time
• Two Eid bonuses
• Performance bonus
• Collaborative, friendly, and supportive work culture
• Opportunity to work on and shape a fast-growing fintech brand
• Significant ownership and creative freedom
• Career growth and learning opportunities