NTRCA college written syllabus

E:\NTRCA\Exam\17th Exam'20\Written\Syllabus\Written_College level_17th Exam-2020 (1-52 code) (Main).doc    88 
 explain the basic concepts of 
management and evolution of 
management thoughts 
 
 analyze the internal 
organization and operations of 
library services 
 
 apply management techniques 
to achieve the organizational 
goal 
 
Unit 7: Library Administration and Management  
 Definition of management, management 
functions, level of management, difference 
between administration and management; The 
classical approaches by Henri Fayol, Max 
Weber, Urwick, Luther Gulick, scientific 
management, Management by Objectives 
(MBO), Total Quality Management (TQM); 
 Library in-house operations: acquisition, 
processing, circulation and references services;  
 Library rules and regulations;  
 Library committee: functions and 
responsibilities; 
 Application of scientific management to 
libraries; 
 Strategic planning: defining the mission and 
vision of the library, identifying existing 
customers or users, determining current and 
future needs, formulating strategic plan;  
 Personnel management: theories and styles of 
personnel management, manpower planning, 
staff recruitments, job description, staff 
supervision, training and development, public 
relations, etc.; 
 Library budgets and finances: sources of income 
and heads of expenditure,  
budget and budgeting, preparation of budget, 
cost-benefit analysis; 
 Resources management: acquisition and 
resource utilization and handling technical 
operations; 
 
 Performance appraisal: library user surveys, 
assessing service quality, use of SEVRQUAL, 
LibQUAL, etc.; 
 Library records and statistics: usage report, 
downloads, circulation statistics, annual report, 
etc. 
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 explain the basic concepts of 
documentation  
 
 prepare index and abstract for 
documentation 
 
 describe the information 
retrieval process  
 
 differentiate browsing from 
searching 
 
 evaluate the effectiveness of 
retrieval performance 
 
Unit 8: Documentation and Information Retrieval  
 Concepts, nature and functions of 
documentation; documentation work and 
documentation services, active and passive 
documentation, documentation process; 
 Bibliometrics, scientometrics and webometrics 
and their applications;  
 Indexing methods, construction of inverted 
files, t-d matrix, index compression and query 
processing;  
 Abstracting: types, principles, and qualities of 
an abstract;   
 Language and information retrieval; controlled 
vocabularies, controlled vocabulary in retrieval; 
problems with controlled vocabulary;  
 Introduction to information retrieval; 
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