House Mothers

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Position: House Mothers

Unit: Office of the Dean of Students

Reports to: Manager, Office of Residence Life & Dean of Students Office

Location: Chittagong, Bangladesh

Assigned Portfolio: SSSCs assigned to the designated residence

Position Overview The House Mother supervises the Student Support Services Coordinators (SSSCs) assigned to the designated residence and helps ensure that each residential student receives consistent support. The role requires a close understanding of students’ academic progress, extracurricular involvement, social adjustment and day-to-day concerns. The House Mother guides SSSCs, oversees student records and follow-up, and coordinates with relevant university departments to address student needs.

Main Responsibilities of the Job:

• Supervision and Guidance of Student Support Services Coordinators
• Supervise, guide and monitor assigned SSSCs, ensuring that each Coordinator maintains regular contact with their students and develops meaningful knowledge of their academic progress, extracurricular involvement, social adjustment and concerns.
• Provide initial and ongoing guidance and training on student engagement, communication, recordkeeping, university procedures, referral channels and professional boundaries; hold regular meetings to review student updates and follow-up actions. Department Office of the Dean of Students Reports To Manager, Office of Residence Life & Dean of Students Office Location Chittagong, Bangladesh Assigned Portfolio SSSCs assigned to the designated residence
• Provide feedback on SSSC performance and bring any concerns regarding workload, capacity or performance to the Assistant Dean of Students.
• Student Profiles, Monitoring and Reporting
• Ensure that an accurate, current and appropriately confidential individual profile is maintained for every student in the residence, recording relevant information on academic progress, extracurricular participation, social adjustment, concerns raised and support provided.
• Review student records and submit a consolidated written report to the Assistant Dean of Students every week, identifying significant updates, actions taken, pending follow-up and matters requiring attention.
• Student Concerns and Departmental Coordination
• Listen to student concerns and coordinate with the appropriate university department or designated staff member to facilitate a timely response or resolution.
• Work with SSSCs to connect students with relevant university resources, including Academic Advisors, faculty, the Health and Wellness Center, Security, Maintenance or other offices, as appropriate; follow up and escalate urgent, serious or unresolved matters to the Assistant Dean.
• Support and Safeguarding of Underage Students
• Maintain appropriate oversight of underage students residing in the designated dormitory, with particular attention to their safety, adjustment and welfare.
• Document and promptly escalate concerns involving underage students in accordance with AUW safeguarding procedures. Contact parents or guardians only as authorized by the University.
• Residential Presence and Community Standards
• Reside in the designated dormitory as a condition of the position and maintain an accessible and consistent presence in accordance with the University’s approved duty schedule.
• Support the implementation of residential policies, promote a respectful and orderly living environment, and report safety, facilities or maintenance concerns to the relevant university office.

Qualifications and Experience

• Bachelor’s degree in Education, Social Sciences, Psychology, Social Work, Student Affairs or a related discipline; a master’s degree is an advantage.
• Relevant experience in student affairs, residential life, hostel administration, education or student support. Experience supervising staff or student-support personnel is preferred.
• Strong communication, interpersonal, coordination, recordkeeping and problem-solving skills; ability to work respectfully with students from diverse cultural and educational backgrounds.
• Demonstrated discretion, fairness, reliability and sound judgment when handling student information and sensitive concerns.

Reporting and Working Relationships

The House Mother reports to the Manager, Office of Residence Life under the supervision of the Dean of Students Office and works closely with SSSCs, students, Academic Advisors, faculty, the Health and Wellness Center, Security, Maintenance and other relevant university departments.

Compensation & other benefits: According to AUW policy.

To Apply:

Interested applicants should send the below mentioned documents,

• Resume with attached photo and contact information
• Cover Letter
• NID/Passport
• Copy of educational certificates
• Three references

Please send the application addressing to hrd@auw.edu.bd. And mention the position applied on the subject line. The review of applications will begin immediately. Only short-listed candidates will be contacted.